Straight answers about our appliance repair service — booking, pricing, guarantees and more.
Same-day slots are available across England when you book before noon. Otherwise, next-day is usually the norm — we phone the moment we can offer you a definite slot.
No. We never ask for card details up front. Payment is due only after the engineer has visited and either fixed your appliance or given you a firm quote you're happy with.
No standalone call-out fee. Our repair prices include the visit, the diagnosis and the labour to fix the fault. If you decide not to go ahead after the quote, a modest diagnostic fee may apply — we'll always tell you before we start.
Of course. Our friendly team answers the phone seven days a week on +44 7944 892937.
Prices start from £79 depending on the appliance and the fault. You'll always get a fixed, all-inclusive quote — parts, labour and VAT — before we start any work.
Everything you need: the engineer visit, the diagnosis, the labour and any parts we fit that are covered by the quote. There are no surprise add-ons.
It happens. We'll tell you honestly if a repair isn't safe or economical and help you weigh up the options. In many cases we can refund most of the fee (see our Refund & Cancellation Policy).
Yes — for total repair bills over £350 we can spread the cost with interest-free instalments. Ask us at the point of booking.
Every engineer we send is fully vetted, insured and trained on the appliances they work on. Gas work is only ever carried out by Gas Safe registered engineers.
Wherever we can. We stock and source manufacturer-approved parts so your repair lasts longer and works properly.
If the same fault we've just repaired returns within the guarantee period, we come back and put it right — no extra labour cost. Full details are in our Terms & Conditions.
We cover homes across England, dispatching engineers from our regional partners. If you're outside a same-day area, we'll be upfront about the earliest slot we can offer.
We accept card and bank transfer once the job is agreed. All payments go through our PCI-compliant partner — we never store your full card details.
Yes. A VAT invoice is emailed to you the moment payment clears, and we can post a copy on request.
We hope you won't need to — but if you do, we take complaints seriously. See our Complaints Procedure for exactly how to raise one and how we'll respond.
Our team is available seven days a week to answer anything before you book.