The agreement between you and Max Appliance Guard for our appliance repair service.
Last updated: 8 July 2026
These terms and conditions ("Terms") govern your use of our appliance repair services. Please read them carefully. By requesting or accepting our services, you agree to be bound by these Terms.
Max Appliance Guard is a trading name of Khandhar LTD, a company registered in England and Wales under number 14465547, with its registered office at 52A Windsor Street, Uxbridge, England, UB8 1AB. Our VAT number is GB504936979. In these Terms, "we", "us" and "our" refer to Khandhar LTD trading as Max Appliance Guard, and "you" and "your" refer to the customer requesting the service.
You can contact us by telephone on +44 7944 892937, by email at info@maxapplianceguard.com, or by post at the registered office above.
We provide appliance diagnostic and repair services to domestic customers across England. Depending on the appliance and fault, this may include remote guidance, in-person visits, parts replacement and testing.
When you request a repair, we'll provide either a fixed price or a diagnostic fee depending on the appliance and the information available. All prices include VAT and, where quoted as fixed, cover parts, labour and any return visit to complete the same repair. Prices are confirmed before work begins.
Where we cannot quote reliably without a diagnostic visit, we may charge a modest, clearly-communicated diagnostic fee. If you go ahead with the repair, this fee is typically applied against the repair cost.
Payment is due once the work has been completed and you're happy with it. We accept card and bank transfer through PCI-compliant partners; we never store your full card details. For total repair costs above £350, interest-free monthly instalments may be available on request, subject to eligibility.
Where you enter into an agreement with us at a distance (for example online or by phone), you have a legal right to cancel within 14 days. However, if you ask us to start work within this period and we complete the service, you lose the right to cancel for that completed service. Full details are set out in our Refund & Cancellation Policy.
You agree to provide safe, reasonable access to the appliance being repaired and to identify any hazards. If a booked visit cannot go ahead because access cannot be provided, a rebooking fee may apply.
We guarantee our workmanship. If the same fault we repaired recurs within the guarantee period stated on your invoice (typically 90 days), we'll return and put it right at no additional labour cost. The guarantee does not cover new, unrelated faults, damage caused by misuse or third-party interference, or consumable components subject to normal wear.
Any parts we fit come with the manufacturer's warranty, which we'll pass on to you in full. The manufacturer's terms apply to that warranty.
Our service does not cover: faults caused by external events (fire, flood, power surge, theft), commercial use of a domestic appliance, damage caused by unauthorised repairs, cosmetic damage that does not affect function, or appliances installed in unsafe environments. Where a manufacturer's warranty or recall applies, that should be used first.
We will carry out our services with reasonable care and skill. We are responsible for foreseeable loss and damage caused by us, but we are not responsible for any loss that is not foreseeable, or for loss to the extent it is caused by your failure to follow reasonable instructions or provide safe access. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law.
Nothing in these Terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 to services carried out with reasonable care and skill. For advice about your rights, contact the Citizens Advice consumer helpline.
If something goes wrong, we want to hear about it. See our Complaints Procedure for how to raise a concern and how we'll handle it.
We may update these Terms from time to time to reflect changes in our services or in the law. The version in force is the one on this page.
These Terms are governed by the laws of England and Wales and disputes are subject to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may bring proceedings in your local courts.