The standards, checks and expectations every engineer and subcontractor must meet before accepting work through Max Appliance Guard.
Last updated: 8 July 2026
Max Appliance Guard is committed to providing safe, professional and reliable appliance repair services across England. The quality of our service depends on the competence, integrity and professionalism of the technicians and subcontractors who represent our business. This policy explains the standards and verification procedures every engineer must meet before they are approved to accept work.
We operate a structured onboarding programme designed to make sure every engineer working through Max Appliance Guard meets appropriate standards of identity, competence, professionalism and legal compliance. Our aim is simple: protect our customers, maintain quality, reduce fraud and ensure everyone who wears our name represents it responsibly.
This policy applies to every individual or business providing services through Max Appliance Guard, including self-employed engineers, sole traders, limited companies, partnerships, independent contractors, specialist technicians, regional service partners and approved subcontractors.
Before approval, engineers may be required to provide information allowing us to verify their identity, including a valid passport or UK driving licence, proof of current address, date of birth, contact details and a recent photograph. We may request further identification where necessary to comply with legal obligations.
Where applicable, engineers must demonstrate that they have the legal right to work in the United Kingdom. Failure to provide satisfactory evidence will prevent onboarding.
Where engineers operate as businesses, we may request the business name, company registration details, Unique Taxpayer Reference (UTR), VAT number, registered business address and business bank account details for payment purposes.
Before accepting work, engineers may be required to hold appropriate insurance, including Public Liability, Professional Indemnity, Employers' Liability (where legally required) and vehicle insurance suitable for business use. We may request updated evidence of cover at any time.
Depending on the services offered, engineers may be required to hold relevant qualifications or accreditations, including electrical qualifications, Gas Safe registration, F-Gas certification, manufacturer accreditation, trade association membership or specialist repair certifications. We may verify any qualifications submitted.
To help protect customers and maintain confidence in our service, we may carry out identity verification, qualification checks, insurance checks, reference checks, right-to-work verification, sanctions screening, fraud prevention checks and Disclosure and Barring Service (DBS) checks where appropriate.
Every approved engineer is expected to act honestly and professionally, treat customers courteously, arrive punctually where reasonably possible, carry out work with care and skill, respect customers' homes, maintain confidentiality, comply with applicable law and health and safety requirements, and follow our operational procedures and quality standards. Behaviour that damages customer confidence or our reputation may result in suspension or termination.
We maintain a zero-tolerance approach towards fraud, dishonesty, false documentation, identity misuse or any attempt to mislead customers or the business. Suspected fraudulent activity may be investigated and, where appropriate, reported to relevant authorities or fraud prevention organisations.
Approval is not a one-time event. We may periodically review identity documents, insurance certificates, professional qualifications, customer feedback, performance standards and policy compliance. Engineers are responsible for notifying us promptly of any significant change affecting their eligibility.
We reserve the right to suspend or remove an engineer or subcontractor where information supplied is inaccurate or misleading; required documentation expires and is not renewed; insurance lapses; serious customer complaints are upheld; fraudulent or dishonest conduct is identified; or there is a breach of our contractual terms or policies.
We process personal information in accordance with the UK GDPR, the Data Protection Act 2018 and our Privacy Policy. Information collected during onboarding is used solely for legitimate business purposes, including verification, contractor management, legal compliance, fraud prevention and the administration of our services.
We may amend this policy from time to time to reflect changes in legislation, regulatory guidance, operational requirements or business practice. The latest version will always be available on our website.
Questions about this policy or our onboarding procedures? Please contact us using the details on our Contact Us page.
Thank you for helping us maintain safe, reliable and professional repair services across the United Kingdom.