How we collect, use and protect your personal data — and the rights you have over it.
Last updated: 8 July 2026
This Privacy Policy explains how Khandhar LTD, trading as Max Appliance Guard, collects, uses, shares and protects your personal data. We are committed to handling your information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
The data controller responsible for your personal data is Khandhar LTD (trading as Max Appliance Guard), a company registered in England and Wales under number 14465547, registered office 52A Windsor Street, Uxbridge, England, UB8 1AB. You can contact us at info@maxapplianceguard.com, by phone on +44 7944 892937, or by post.
Depending on how you interact with us, we may collect: your name and contact details; information about your appliance and the fault; the address at which the repair is required; payment information necessary to charge for the service; records of your contact with us and our engineers; and technical information when you use our website (see our Cookie Policy).
We only send marketing where you've consented or where we are otherwise permitted to do so. You can opt out any time by using the unsubscribe link or by contacting us. Opting out does not affect service-related messages about your booking.
We share personal data only where necessary — for example with the engineer visiting your home, with our payment processor, with IT and hosting providers, and with professional advisers or authorities where legally required. We never sell your data. We require partners to keep it secure and use it only for the purposes we specify.
We aim to keep your personal data within the UK. Where any provider processes data outside the UK, we ensure appropriate safeguards are in place, such as an adequacy decision or standard contractual clauses.
We keep your personal data only for as long as necessary for the purposes set out here, including to meet legal, accounting and reporting requirements. Booking and payment records are typically retained for up to seven years after the service, in line with tax rules. When no longer needed, we securely delete or anonymise data.
We use appropriate technical and organisational measures to protect your data. Payments are handled by PCI-compliant partners, and we never store your full card details. Internal access is limited to those who need it.
You have the right to be informed about, access, correct, erase, restrict, object to, and port your data, and to withdraw consent where we rely on it. To exercise these rights, contact us using the details in section 1. We will respond within one month.
See our Cookie Policy for full details of the cookies we use and how to manage them.
If you are unhappy with how we have handled your data, please contact us first. You may also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
We may update this Privacy Policy from time to time. The version on this page is the current one.